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MHSA Contacts

These are Mental Health Services Administrator (MHSA) services and phone numbers. 

Primary Care Physician Consultations with the MHSA

For: PCPs & RNs

Phone: 877-263-9870

Hours: 8:00 am - 5:00 pm, Mon-Fri (Voicemails will be returned within 1 business day)

Services:

1:1 non-emergent telephonic consultations with a Magellan Psychiatrist including, but not limited to:

  • Psychotropic medication (e.g. dosage, side effects, reconciliation)
  • Dual medical/BH diagnosis
  • Complex cases
  • Psychiatric consultations

 

MHSA Customer Service

For: Providers, members

Phone: (877) 263-9952

Hours:

Routine Care, Urgent/Emergent Care, 8:00 am–5:00 pm, Mon-Fri

Urgent/Emergent only, 24/7, 365 days/year 

Services:

  • Eligibility/Benefits/Authorizations/Claims
  • Emergent, urgent & routine provider/member support
  • 24/7, 365 day licensed clinical support

Providers/Facilities interested in joining Magellan’s network please call:1 (800) 430-0535 (Option 4) or Email: CaliforniaProvider@MagellanHealth.com

For Referrals: Provider Directory

Confidential and Proprietary

The information provided herein is HAI’s proprietary information, which is provided to you pursuant to HAI’s Confidentiality Agreement with Blue Shield of California (“BSC”). This information is proprietary and confidential and shall not be disseminated to any health plan or healthcare organization other than BSC without HAI’s express written consent and must be returned to HAI upon request.